Our Return Policy
What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
We, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
Can I return the item which was imported form outside Pakistan?
We do not offer exchanges or return or refund on any of our imported orders. So please make sure item meet your requirements before placing an order.
If for any reason you feel the item you have received is faulty please contact us as soon as possible to let us know that the item has a fault. We will request that you explain to us what the fault is and in some instances, we will request that you send us photos of the fault so that we can see the fault described. Once the fault is identified we will ask you to return the item and provide a replacement. In the event that a replacement is unavailable (whether it be due to discontinuation or end of line clearance), we will either replace it with a similar product or provide a full refund. If you are returning an item because it is faulty we will reimburse your return costs once we have inspected and confirmed the item has a fault.
We regret that, for hygiene reasons, we are unable to accept the return of mattresses, pillows and personal items such as massagers. If the product was sealed by the manufacturer and the product remains unopened with the sealed packaging intact we are willing to accept returns. This is standard practice for most companies retailing these types of products.
Refunds will be made within 14 days of receipt of the item. Delivery charges will not be refunded unless the item is faulty. All refunds are subject to an inspection of the items and confirmation that the items have been returned according to our returns policy above.
Onsite chair fittings are available, by request, within Karachi. An additional charge may be applicable for this service depending on the location. Fitting charges for orders delivered outside Karachi are available by quotation on request. We also provide free phone support for set-up queries, online office set-up guide and all items come with manufacturer’s manual.
Please contact us before ordering if you have a preference for assembled or unassembled and we will give you advice on the options available.
We can assemble furniture (only at time of initial delivery) for you within Karachi, providing this service is requested at the time of ordering. To get a price for installation of a product please contact us before ordering and we will be happy to give you an accurate quote.
Assembly charges for orders delivered outside Karachi are available by quotation on request. If the delivery address that you give us changes after you place your order, any charge may also change.
The delivery charges noted are a guide and are subject to alteration following detailed review of the specific customer orders. In the event that the delivery charges noted on the order are incorrect we will endeavour to get back to you by phone within 48 hours of your order being processed.