Bespoke orders are acquired specially for your order. For this reason, bespoke products cannot be returned.
All returned products must be in the original packaging and in a saleable condition, without any marks from use. You will need to arrange for a courier or postal service to deliver the item back to us at your own cost. Please note you will be responsible for the item until we can confirm receipt at our premises. For this reason, we recommend using a trackable service provided by almost all postal and courier services.
In some instances, returns can also be made through either of the following options:
- Simply take the proof of purchase and the product you wish to return or exchange to our showroom warehouse in Manchester.
- Within the M1 we may be able to arrange collection for large items such as office chairs and desks at an additional charge. Please contact usto find out if we are able to do so.
If for any reason you feel the item you have received is faulty please contact us as soon as possible to let us know that the item has a fault. We will request that you explain to us what the fault is and in some instances, we will request that you send us photos of the fault so that we can see the fault described. Once the fault is identified we will ask you to return the item and provide a replacement. In the event that a replacement is unavailable (whether it be due to discontinuation or end of line clearance), we will either replace it with a similar product or provide a full refund. If you are returning an item because it is faulty we will reimburse your return costs once we have inspected and confirmed the item has a fault.
If you wish to return an item to us for any other reason such as our fourteen days’ returns policy (on certain products only) please contact us to inform us that you would like to return an item and the reason for the return. We will give you an address to return the goods. Please note that you must include the original receipt with the item so that we can identify that the returned product is from your order along with the reason for the return (you can write this on the receipt if you wish).
Failure to do so may mean we are unable to identify who the return is from and we will be unable to process the return.
We regret that, for hygiene reasons, we are unable to accept the return of mattresses, pillows and personal items such as massagers. If the product was sealed by the manufacturer and the product remains unopened with the sealed packaging intact we are willing to accept returns. This is standard practice for most companies retailing these types of products.
Refunds will be made within 14 days of receipt of the item. Delivery charges will not be refunded unless the item is faulty. All refunds are subject to an inspection of the items and confirmation that the items have been returned according to our returns policy above.
Onsite chair fittings are available, by request, within the M1. An additional charge may be applicable for this service depending on the location. Fitting charges for orders delivered outside the M1 are available by quotation on request. We also provide free phone support for set-up queries, online office set-up guide and all items come with manufacturer’s manual.
Please contact us before ordering if you have a preference for assembled or unassembled and we will give you advice on the options available.
We can assemble furniture (only at time of initial delivery) for you within the M1, providing this service is requested at the time of ordering. To get a price for installation of a product please contact us before ordering and we will be happy to give you an accurate quote.
Assembly charges for orders delivered outside the M1 are available by quotation on request. If the delivery address that you give us changes after you place your order, any charge may also change.
The delivery charges noted are a guide and are subject to alteration following detailed review of the specific customer orders. In the event that the delivery charges noted on the order are incorrect we will endeavour to get back to you by phone within 48 hours of your order being processed.