The Consumer Rights Act of 2015 came into force on 1 October 2015. Maxco Furniture abide by all relevant conditions as laid out in the amended act.
All products with delivery times stated are estimates. All deliveries are made within business days (Monday – Friday) and are not available on Saturdays, Sundays and bank holidays. Most smaller items are kept in stock and available for dispatch as soon as we are able to process your order. For larger items and bespoke orders, the delivery times are longer as we have to acquire these items, especially for your order. Orders placed before midday (Monday to Friday) for items in stock are usually dispatched the next working day.
PLEASE NOTE: All delivery times are approximate. Deliveries are not available on Saturdays and Sundays. If you need further information on delivery times for specific larger items, such as bespoke chairs or office desks, please contact us before placing your order.
As bespoke products are ordered to individual specifications they cannot be cancelled once your order has been placed. We may be able to uphold the cancellation if it is made on the same day as the order is placed or if your order has not been processed.
Orders for other products cannot be cancelled once they have been processed and will be subject to our Returns Policy found below.
Delivery prices quoted on the website are for shipping to the Mainland UK only.
Please note that we do not ship overseas or to Republic of Ireland. We despatch small, light items by Royal Mail and heavier/larger items by other couriers. We always use reliable couriers delivery service which are less likely to damage goods.
Collections from our premises by Royal Mail and other courier service are made in the early afternoon on Monday through Friday. Orders placed before midday (Monday to Friday) for items in stock are usually dispatched within 24 hours.
You should receive your couriered items on the next working day unless you are in the Highlands or outside Great Britain when deliveries may take a day or so longer. Royal Mail items should arrive within two – three working days.
Please be certain to check the goods on delivery. In the case of signed for goods, you should sign as “damaged” or “unchecked” if the parcel shows any signs of damage or tampering. If the goods are to be signed for and the damage is very severe please reject the item which will be returned to us by the courier. You should also let us know what has happened.
If you do not discover the goods are damaged until you unpack them please let us know immediately, and certainly no more than 48 hours later.
If you are out when delivery is attempted, a card should be left by Royal Mail or courier, advising you where to collect the item in the case of Royal Mail, or other delivery arrangements by a courier. Often a courier will make a second attempt at delivery the following day. Otherwise, they may ask you to call them to re-arrange delivery. If you are not available at all to take delivery the item will be returned to us.